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How can I trust Deadwood Knives®?

Deadwood Knives® believes in superior customer service! We strive to make your buying experience enjoyable and we want you to be satisfied. We are a member of the BBB (Better Business Bureau®) OnLine Reliability Program and Google Trusted Stores Program, if you have ANY questions or concerns, contact us anytime! You may click on the BBB or Google Trusted logos to get the company report and unbiased reviews.

Do you sell knock-off or imitation knife brands?

NO… absolutely not! Every brand that is sold by Deadwood Knives® is authentic. If you ever have any questions about the authenticity of any item, please feel free to contact us, or the manufacturer directly. We take pride in offering the very best and we would never misrepresent our products.

Is your online store safe and secure?

  Deadwood Knives® strongly believes in protecting your privacy and personal information. We will not share your personal information with other parties for any purpose. Online orders are processed by ChannelAdvisor® using secure 128-bit encrypted server technology (the Best in the Business). Deadwood Knives® is monitored and scanned daily by McAfee® Security to protect you from identity theft, viruses, spyware and other online threats. You will never have to worry about your personal information while shopping on www.DeadwoodKnives.com.

Has my knife shipped yet?

Most items are shipped the day of purchase if placed before 4PM EST, otherwise, they should ship-out the next day. You will receive a shipment confirmation e-mail when your order is shipped, so always be sure to provide a valid e-mail address. If you haven't received any e-mails after ordering, please check your SPAM folder before contacting us.

How long does shipping take?

  Deadwood Knives® guarantees ship-out the same day payment clears (until 4PM EST), unless there is a problem... we will then contact you. And, although we cannot guarantee the Postal Service performance, most items do arrive within 2-6 days. International can be expected in 6-18 days. If you need your item quicker, then we offer Priority Mail & Overnight shipping options as well. Additional charges do apply for Priority Mail, Overnight and International shipping.

What shipping carrier does Deadwood Knives® use?

  Our standard carrier is USPS, however we also offer UPS service at a discounted rate. Other shipping carriers might also be available upon request and extra fees might apply.

Are Alaska, Hawaii, and Puerto Rico considered International shipping?

No, they are all considered Domestic shipping!

What do I do with a defective knife?

All knives are under a manufacture lifetime warranty, unless stated otherwise. You can send your knife directly to the manufacturer anytime, or you may return it to us according to our Return Policy.

Do you repair knives?

Deadwood Knives® does not do any of the warranty or repair work for any of the brands that we sell. Repair work should be done by the original manufacturer. Please contact us and we will be happy to help in any way that we can!

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  Frequently asked questions  
  Frequently asked questions  

How old do I have to be to order a knife?

You should always check your local laws. You must be at least 18 YEARS OF AGE OR OLDER to order from www.DeadwoodKnives.com. Further local restrictions apply.

Do you provide knife appraisals?

No, we only deal in "factory new" knives.

Do you buy or trade knives?

We do not buy or trade knives. We want our customers to know that our products are brand new - straight from the manufacturer, never used or re-sharpened.

If I’m ordering a knife as a gift for someone else, will there be a receipt/invoice in the package when they receive it?

We do not include any receipts or invoice information in the shipped packages. All of the order information will be emailed to you directly. Many of our items are gifts, so we do all that we can to treat every package this way.

Where do you ship from?

All items are on-hand and ready to ship from our facility in Knoxville, Tennessee.

Can you mail me a catalog?

We do not currently offer a printed catalog….but we might do so in the future. If you would like to be added to our mailing list, please contact us. We will add you to the list and when the catalog is available we will be happy to get one sent out to you.

Do you ship Internationally?

Yes...we ship to most countries around the world. However, it is the customer's responsibility to pay customs taxes and determine legality. Alaska, Hawaii, and Puerto Rico are all considered domestic. Click here to see our full Shipping policy.

Is international shipping insurable?

Yes! We recommend insuring your item. However, insuring your item is optional. You can add insurance during the checkout process. The cost is $1.95 for every $100 of your order. We are not liable for lost packages.

Do you accept foreign checks or international money orders?

  No international personal checks, please. Money Orders and Cashiers Checks must be in U.S. dollars and drawn on a U.S. bank.

Do you drop-ship your knives from other companies?

No, we do not drop ship! Our entire inventory is on hand ready to ship from our own All-American facility.

Do you combine shipping charges?

Yes...Of course, Standard U.S. Shipping is Free no matter how many items you purchase! Priority U.S. Shipping is only $1.95 per additional item. And International Shipping is always half the normal cost, no matter how many items are purchased. Click here to see our full Shipping policy.

How long is the knife?

We photograph every knife with a ruler and/or state the length in every description (full length for fixed blade knives and "closed" length for folding knives).

Where is this knife made?

We offer many different brands that are made all over the world! To help our customers know where each item is made, we add this information to every description and listing. If you have any questions concerning the location that an item is made, feel free to contact us.

Will I receive the actual knife pictured?

We do use a stock photo to represent our products, however, we do our best to represent them well. Of course each piece may have different swirls or patterns, but they should look similar to what we have available.

Can I use Deadwood's knife photos?

Deadwood Knives® makes the information on this site available for public “viewing” only. Copyright on all text, graphics, and photo images is retained by Deadwood Knives®. Subject to Legal action…It is unlawful to distribute the text or images to others or duplicate this information in any way without current, prior express written consent of Deadwood Knives®. The watermark can not be removed under penalty of law. The name Deadwood Knives® may not be used in advertising or publicity pertaining to the distribution of this documentation without current, prior express written consent of Deadwood Knives®. The information obtained from Deadwood Knives® web site may be printed on a computer printer for personal use, stored as files on a computer for personal use, or referenced from your own documents provided that you have prior written consent and the copyright notice appears on every copy of the publication or any portion thereof. Deadwood Knives® reserves all other rights.

When will an Out-of-Stock knife be back In-Stock?

Typically, because of the inherent unpredictability and traditional nature of the collectable knife industry, we have a lot of "Out of Stock" products that will eventually be restocked once the manufacturer makes more. However, we will be happy to notify you as soon as an out of stock item is restocked! Simply go to the item that you are interested in and select the "Out of Stock- Notify Me…" link on that listing. As soon as the item arrives to us, we will email you so that you can go ahead and purchase your item.

What is the best price you can do on this knife?

At Deadwood Knives®, we hope to offer the very best products along with the best customer service at the lowest prices on the internet. Our goal is to make sure that you get the best item at the lowest price. Because of this we offer everyday low prices that usually leave our competition behind. However, if you locate a better price out there, we offer a 'Low Price Guarantee* that will allow us to match or beat almost everyone out there. If you find a better price, please submit it to us and we will do our very best to either match or beat it.

How can I get a Deadwood Knives coupon code?

At Deadwood Knives®, we do our best to offer the very lowest prices online. However, from time to time we do also offer coupon codes for our customers for special promotions or holidays. If you would like to receive coupon codes in your email, please feel free to register an account or sign-up for our newsletter. Only coupon codes received from Deadwood Knives® are valid.